FAQ
Account
Sign up in 3 quick & easy steps;
Click “here” or on the “Sign Up” button, located on the top right corner of the main page. Choose your preferred username and password. Your password must have a minimum of 8 characters
(at least 1 uppercase letter, 1 lowercase letter and 1 number). Make sure all the information entered is correct, agree to our Terms and Conditions. Click Sign Up! That easy you start to be a BIG WINNER
at GCPlaying.com.!
If you need to reset your password, click here and then select “Forgot your password?” found at the top right of the homepage.
A prompt will appear asking for your registered email address.
Click on “Reset password.”
A link will be sent to your email, allowing you to create a new password and access your account on gcplaying0890.com.
Prior to your first deposit you are able to change all the data you have submited to gcplaying0890.com but for security reasons after your first deposit, you are only allowed to change your Username and Password.
In case you need change the following fields: First Name, Last Name, Username, Date of Birth, Gender, Address, Country, City/State and Zip Code, you have to contact our Customer Support Dpt. to help you with.
In order to change your Username &/or Password please login to your account.
Click here to access the “Balance/Information” section, which you will find in the upper right.
Click “Edit” and make the change you want to make.
Save your changes and you're done.
For any other changes, you must contact our support team by sending an email to [email protected].
Deposits and withdrawals
Click [here](link) or on the “Deposit” button that you will find in the upper right part of the main page, you will see a list of the payment methods accepted in gcplaying0890.com.
Choose a method to deposit: Visa and MasterCard, Cash deposit or bank transfer (SPEI)
Enter your data and start enjoying the gcplaying0890.com experience.
If you wish to deposit with Visa or MasterCard select the amount you wish to deposit and simply click on the “Visa/Master Card” button, enter your details, and you are ready to go.
If you need help or more information about any of our payment methods, please contact us at [email protected].
Deposits can be made by CreditCard, Much Better, Cryptocurrency, Bank transfers.
Check if you entered the security code (CVV) or the expiration date correctly. It is important that you enter the data exactly as it is on your card. If you have made sure that all the data is entered correctly and you are still having problems depositing, it may be some limitation, blockage or restriction by your bank.
Please note that there are banking institutions that apply certain restrictions to making payments at online gaming merchants. It depends on the type of card, the bank and sometimes the time. In this case, we suggest you contact your bank to find out if there is any temporary block or deposit limit on your card.
If you need help or more information about any of our payment methods, please contact us at [email protected].
ENTER YOUR ACCOUNT
Click on “Deposit”.
Click the "Withdraw" tab.
Enter the desired amount.
A window will appear where you must attach the bank account statement in your name and with an issue date of less than 3 months.
All withdrawals are made via bank transfer to a bank account in your name. For this you must indicate the amount you wish to withdraw and upload a bank account statement in your name where the account is clearly visible.
Make sure that, at the time of taking the photo of the bank statement, your document is not cropped, blurred, is legible, with all visible edges and has a high resolution, since, if the document does not have these characteristics, it will not you can successfully make your withdrawal. The photo formats we accept are: jpg., jpeg., png. and pdf.
If you have any questions please contact us at [email protected].
To make a withdrawal it is important that your verification process has been completed beforehand. Once this process is completed and you have requested your withdrawal by attaching a bank account statement (in your name and not older than 2 months), the transfer of funds will be made in approximately 72 business hours from the time it is approved, and up to 7 business days. to be sent to your bank.
If you have any questions please contact us at [email protected].
At gcplaying0890.com there is NO commission or additional charges.
Withdrawals are not processed until full verification has been completed. This is in order to guarantee that the funds are sent to the person who created the account, therefore, it is verified that the data that the user provides is correct and real.
Once you have submitted your withdrawal request, your request will be in process. If it is the first time you make a Withdrawal, we may request to verify your account for which you must have photos of your official identification and proof of address. In addition to this, you must provide us with your bank account statement in your name to ensure that only you have access to those funds.
There may be several factors so that the withdrawal request is not appropriate, among them the most common are the following:
- When playing with Bonus money, withdrawals are not possible until the requirements of the bonus in question have been met. If you have active bonuses or you think you have finished completing the wagering requirements of any bonus, you can contact [email protected].
- If your account has not been verified yet, it is another factor that will not allow you to proceed with your withdrawal request.
A properly requested withdrawal with a verified account can take 72 business hours from approval, and up to 7 days to post to your bank.
BONUSES
Bonuses are additional funds added to your account by gcplaying0890.com. You can use these bonuses on casino bets, depending on the type of bonus. Most bonuses have wagering requirements.
For more information about our available bonuses click here or if you have questions about the bonus policy click here.
This is the number of times bonus money needs to be wagered before it is converted into real funds.
Pending bets do not count towards the requirements, only bets that have been completed (won or lost) count.
If you have any questions please contact us at [email protected].
If you are from your PC these are the steps to follow:
Click on the “Casino” section.
Click on “Balance”.
Click on “My Promotions”.
If you are from your cell phone, these are the steps to follow:
Click on the three lines at the top of your screen.
Click on “My Account”.
Click on "My Promotions".
If you are from your PC these are the steps to follow:
Click on the “Casino” section.
Click on “Balance”.
Click on “My Promotions”.
If you are from your cell phone, these are the steps to follow:
Click on the three lines at the top of your screen.
Click on “My Account”.
Click on "My Promotions".
If you have any questions please contact us at [email protected]
If you can have more than one bond at a time. You must bear in mind that the release of the bonuses is consecutive.
If you have any questions please contact us at [email protected].